1. Processing times

Standard in-stock orders are typically processed within 2 to 5 business days. Processing times may be longer during launches, holidays, or periods of elevated order volume.

Custom, personalized, or made-to-order items may require additional design, approval, or production time before dispatch.

2. Delivery estimates

Delivery estimates shown at checkout are approximate and are not guaranteed unless explicitly stated. Transit times depend on destination, carrier performance, weather, customs, and local delivery conditions.

3. Shipping addresses and failed delivery

Customers are responsible for providing a complete and accurate shipping address. Thunk Things is not responsible for delays or losses caused by incorrect address information submitted at checkout.

If a package is returned due to an address issue or failed delivery attempts, Thunk Things may charge additional shipping costs before resending the order.

4. Tracking and shipment issues

Once an order is dispatched, Thunk Things may provide tracking details by email or through the commerce platform. If tracking shows a delay, loss, or damage in transit, contact support so a carrier claim or replacement review can begin.

5. International orders and duties

For international orders, customers are responsible for any applicable customs duties, taxes, import fees, or brokerage charges unless otherwise stated at checkout.