1. Eligible returns

Standard catalog products may be eligible for return within 14 days of confirmed delivery if they are unused, in original condition, and returned with all original packaging where reasonably possible.

To start a return, contact Thunk Things before sending the item back. Unauthorized returns may be delayed or declined if the order cannot be verified.

2. Non-returnable items

The following items are generally not eligible for return unless they arrive faulty, damaged, or materially different from the approved order details:

• Custom-made or personalized products.
• Prototype, sample, or low-volume client-specific production runs.
• Items showing signs of use, modification, or accidental damage after delivery.

3. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, notify Thunk Things within 7 days of delivery. Include your order number, a brief description of the issue, and clear photos of the item and packaging.

Once reviewed, Thunk Things may offer a replacement, store credit, partial refund, or full refund depending on the nature of the issue and item availability.

4. Refund timing

Approved refunds are typically processed back to the original payment method within 5 to 10 business days after the returned item is received and inspected, or after the claim is approved when no return is required.

Your bank or payment provider may take additional time to post the refund to your account.

5. Return shipping

Customers are generally responsible for return shipping costs unless the return is due to an error by Thunk Things or a confirmed product fault.

Original shipping charges are non-refundable unless required by law or where the order issue was caused by Thunk Things.